| Service/Good | Requirements to Obtain Service/Good | Cost of Service/Good(if any) | Timeline |
|---|---|---|---|
| Answering telephone calls | Incoming calls | Free | Within 3 rings |
| Attending to visitors | None | Free | Within 5 minutes upon arrival |
| Processing of customer applications and requests | Duly filled application and required documentation | As per applicable charges | 30 working days |
| Feedback on customer enquiries and other correspondence | Enquiry through emails, telephone, letters, social media or website | Free | 5 working days |
| Utilities connection | Duly fi lled application form and requisite documentation. Payment of applicable charges | Applicable charges | 30 days |
| Payment to suppliers | Invoice Delivery note/Job card/fee note/acceptance certifi cate and any other applicable documents | Free | 30 days |
WE ARE COMMITTED TO EXCELLENT SERVICE DELIVERY
Any service rendered that does not conform to the above standards should be reported to:
|
The Chief Executive Officer Konza Technopolis Development Authority 7th Floor, Konza Complex, Nairobi-Mombasa Road-Konza P.O Box 1 – 90150 Konza Technopolis Tel: +254(0) 204343013/4 E-mail: complaints@konza.go.ke, konza@konza.go.ke, ceo@konza.go.ke |
The Commission Secretary/CEO Commission on Administrative Justice West End Towers, Waiyaki, Nairobi P.O. Box 20414-00200 Nairobi Tel: +254(0)20 2270000/203000 Email: complain@ombudsman.go.ke |
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