| Service/Good | Requirements to Obtain Service/Good | Cost of Service/Good(if any) | Timeline working days |
|---|---|---|---|
| Feedback on customer enquiries and other correspondence | Clear enquiry through emails, telephone, letters, social media, or website | Free | 5 |
| Processing of investor & customer applications | Duly filled application and submission of all required documents | Free | 30 |
| Review and approval of design applications | Duly filled application form and requisite documentation | Free | 30 |
| Issuance of occupation certificates | Duly filled application and submission of all required documents | Free | 10 |
| Utilities connection | Duly filled application form and requisitedocumentation. Payment of applicable charges | Free | 5 |
| Processing of repair & Maintenance requests | Clear request | Applicable charges | Immediately |
Any service/good rendered that does not conform to the above standards or an officer who does not live up to the commitment to courtesy and excellence in service delivery should be reported to:
|
The Chief Executive Officer Konza Technopolis Development Authority 7th Floor, Konza Complex, Nairobi-Mombasa Road-Konza P.O Box 1 – 90150 Konza Technopolis Tel: +254(0) 204343013/4 E-mail: complaints@konza.go.ke, konza@konza.go.ke, ceo@konza.go.ke |
The Commission Secretary/CEO Commission on Administrative Justice West End Towers, Waiyaki, Nairobi P.O. Box 20414-00200 Nairobi Tel: +254(0)20 2270000/203000 Email: complain@ombudsman.go.ke |